Help
We’re here to keep every ride on track
Browse guided fixes, see the status of your trips, or reach out to our crew. Your seed data and layout stay intact while you navigate.
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Map & ETAPaymentsAccount
Live status
All systems operational
Seeds, maps, and rides are responding normally.
Online
Live map
Booking & ETA
Pickups, destinations, live map issues, ETA delays.
Billing
Payments & fares
Price estimates, promo codes, refunds, receipts.
Safety
Safety & support
Trip safety, contact support, report an incident.
Trips
Trips & history
Past trips, exports, itinerary details, receipts.
Account
Account & devices
Login, notifications, language, accessibility.
Vehicles
Vehicles & charging
Car options, EV charging stops, comfort settings.
Map or rides not loading
- Check that pickup and destination are set; rides unlock after both fields are filled.
- Refresh the route map. We ship a static map fallback (map-static.png) if live tiles fail.
- Still blank? Clear cache/local storage and retry.
Need a receipt or invoice
- Open My trips → select the trip → tap “Details”.
- Export as PDF or send to your email on file.
Edit or cancel a trip
- Go to Upcoming → Trip details → Edit pickup/dropoff.
- Cancels are free within the grace window shown on the card.
Still need help?
Drop us a note and we’ll keep your seed intact while we troubleshoot.